Refund policy

At Truvex, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging included.

We offer free returns and full refunds for eligible products. Certain items may not qualify for return, including final sale items, personalized products, intimate apparel, and products marked as non-returnable.

To request a return, please contact us at support@Truvex.site with your order number and details about the item you wish to return. Once approved, we will provide return instructions.

After the returned item has been received and inspected, refunds will be issued to the original payment method within 5 to 10 business days.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue.

If you have questions regarding returns or refunds, please contact our support team.